Getting to the scene

In this phase the emergency services go to the scene of the incident. In contact with the emergency room, the regional traffic centre and/or colleagues at the scene the picture of the incident and the scene of the incident is supplemented and/or adjusted (conceptualisation).

When getting to the scene of the incident as mush use as possible is made of normal lanes; if there is a traffic jam, the hard shoulder can be used. The highways inspector has an exemption for use of the hard shoulder, provided that:

  • the difference in speed with the traffic on the normal lanes does not exceed 20 kph;
  • maximum speed is 50 kph;
  • hard shoulder is not used in thick mist.

Increasing use of rush-hour and supplement lanes means that more frequently no hard shoulder is available. In such cases, there are alternative ways of getting to the scene:

  • using the middle of the carriageway (emergency services);
  • driving opposite to the traffic;
  • using the other carriageway.

This phase differs for IM roads with unilateral and bilateral danger of collision. Guidelines have been drafted for both situations.

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