IM approach

Incident Management works on the basis of national regulations, (prevailing) policy, policy regulations and various directives, procedures, protocols and work process books and manuals.

Directives

• Directive on hazardous substances (in development)
• Directive on use of yellow warning light
• Directive on urgent repairs (on request via our contact form)
• Directive on incident evaluations (on request via our contact form)
• Directive on incident management at plus and rush-hour lanes (van AVV)
• Directive on primary safety measures at traffic incidents (2012)   
• Directive on primary safety measures at incidents with unilateral collision hazard (English)
• Directive on primary safety measures at incidents with bilateral collision hazard (English)
• Directive on primary safety measures at incidents with unilateral collision hazard (French)
• Directive on primary safety measures at incidents with bilateral collision hazard (French)
• Directive on primary safety measures at incidents with unilateral collision hazard (German)
• Directive on primary safety measures at incidents with bilateral collision hazard (German)
• Directive on deployment of calamity screens
• Directive on accelerated and delayed salvage of trucks
• Directive on heavy salvage certification and approval (October 2011).  See also erratum (May 2012) 
• Directive on heavy salvage requirements for Rijkswaterstaat (October 2011). See also erratum (May 2012)  

Rijkswaterstaat employees can find more directives on the VKA site (intranet Rijkswaterstaat).

Procedures and protocols

• Procedure for stationary vehicle in tunnel upon threat of an attack
•  Incident Management Protocol for Hazardous Substances

Rijkswaterstaat employees can find more directives on the VKA site (intranet Rijkswaterstaat).

Work process books and manuals 

• Manual for temporary IM
  • Incident Management manual for urban and regional road network
    • Work processes of the highways inspector
• IM work processes book
• IM work processes book  (UK)
• Smart goals for the application of Incident Management measures to Dutch road network
• Guide to professional Incident Management
• Incident Management Handbook
• Red/blue booklet (NL, UK)
• Salvage instruction book for accelerated removal of trucks
• Translation guide for the highways inspector
• Translation guide for the salvage company 1/2
• Translation guide for the salvage company 2/2
• Location designations along national highways
• publication of state gazette BPS
• bps system
• bps folder ab_tcm100-25205

Letters and information material 

• Folder Tips for the road user
• The highways inspector - a folder for emergency assistants
• Information letter about application / procedure for accelerated and delayed salvage (in Dutch, for other languages see below). 
• Information letters for drivers in different languages (application / procedure for accelerated and delayed salvage)
  • Bulgarian
  • Czech
  • Danish
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Lithuanian  
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovakian
  • Spanish
  • Swedish
  • Turkish   
  • Ukranian
• Information letter about National Truck Regulations (LVR) / abandoned vehicle / all rights retained  (in Dutch, for other languages see below)
• Information letters about LVR to truck drivers in different languages (all rights retained)
  • Bulgarian
  • Czech
  • Danish
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Lithuanian  
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovakian
  • Spanish
  • Swedish
  • Turkish   
  • Ukranian  
• Instruction DVD ‘Directive for primary safety measures in the event of incidents, for both unilateral and bilateral collision hazard (on request via our contact form)
• The survey chart